Veringstraße 42
General

Where do the tours start?
All tours start and end at Bernhard-Nocht-Strasse 97. The guide will be waiting with the bikes and will be wearing a sign that says “Guide”.
seen on a map:

What attractions do you cover?
Each tour is different, and we make no guarantees that a certain attraction will be visited on any given tour. However, as a general rule, we will during the 3-hour tour strive to cover Reeperbahn, Beatles Square, The Feldstrasse Bunker, The Heiligengeistfeld, The Here & Now memorial, The Planten Un Blomen park, The inner- and outer Alster Lake, Hamburg City Hall, Deichstrasse, The Warehouse Quarter, Hafencity, The Concert House/Elbphilharmonie, Saint Michael´s Church, The Old Elbe Tunnel and the harbour. On the 1.5-hour tour you can expect to see just about half of the above-mentioned attractions. If you have any special requests, please feel free to ask the guide before the start of the tour.

What level of biking-skills is required?
In order to participate on one of our tours, you must have experience in riding a bicycle. All are welcome, who can bike at a fairly slow pace in a foreign urban environment. These tours are by no means designed as a type of workout. All tours will be at a fairy slow and steady pace, in order for you to appreciate the surroundings.

Is it safe to bike in Hamburg?
Yes. Hamburg is generally a very safe city to bike in and before the tour starts, your guide will give a few safety instructions for when you hit the road as well. If you want, you are also able to reserve a helmet for your tour.

Do you provide helmets?
We do provide helmets. During booking, you can choose the number of helmets you would like for your group. We charge 3 EURO per helmet.

Will there be food and beverages on the tour?
We do not serve either food or beverages on the tour, however you are more than welcome to bring your own with you, as long as you are able to bike. On our 3-hour tour we will make a stop, where you are able to buy food and something to drink.

Are children allowed on the tour?
No. The tours are not suitable for children or people with poor health. If however your child is capable of riding at a steady pace and above 140 cm you are more than welcome to join us for a tour.

What if it rains?
If it should rain, we will provide rain-ponchos to you before the tour. In cases of extreme weather where biking is not possible, you can either get a refund or rebook for another day. We do ask you to meet at the meeting point regardless, as it is up to the guide to decide if the tour runs or not.

What kind of bike will we ride on the tour?
For the tour, we provide traditional city bicycles that are comfortable and easy to handle.
Booking

Do I have to book in advance?
Yes, all tours must be booked in advance via our booking page on our website. In case you would like to pay cash, please contact us here.

What is your cancellation policy?
Cancellations requested at least 7 days in advance of the scheduled departure are refunded in full. Cancellations requested between 3 and 6 days in advance of the scheduled departure are refunded 50 percent. Cancellations requested within 2 days of the scheduled departure are not refunded. All cancellation requests must be submitted in writing to [email protected]

Which payment methods do you accept?
We accept all major international credit cards such as Visa, MasterCard, American Express, Diners Club, Discover, JCB and more.