Gustav Mahlerlaan 10, Amsterdam
General

Where do the tours start?
All our tours start at Prins Hendrikkade 9. It is located right across from the Amsterdam central station and is very easy to find. The guide will be waiting with the bicycles and wearing a sign that says "Guide" 
seen on a map:

What attractions do you cover?
Each tour is different and we make no guarantees that a certain attraction will be visited any given tour. However, as a general rule, we will during the 3-hour tour strive to cover Nieuwmarkt, The Old Church, Dam square/Royal Palace, Waterlooplein Market/Amsterdam New City Hall, The Red Light District, Magere Brug (The Skinny Bridge), The Museum Square and Vondelpark. On the 1.5-hour tour you can expect to see just about half of the above mentioned attractions. However, if there is a certain sight or attraction that you would really like to see, please feel free to ask the guide before the start of the tour. 



What level of biking-skills is required?
In order to participate on one of our tours, you must have experience in riding a bicycle. All are welcome, who can bike at a fairly slow pace in a foreign urban environment. These tours are by no means designed as a type of workout. All tours will be at a fairy slow and steady pace, in order for you to appreciate the surroundings. 

Is it safe to bike in Amsterdam?
Yes. When you arrive in Amsterdam you will quickly discover how bike-friendly the city is. The main concern in terms of bike-safety, when doing a tour with us, is the other cyclists around you. Before the start of our tour, we will go through a couple of basic safety-rules to follow when we hit the road. 

Do you provide helmets?
We do provide helmets. During booking, you are able to choose the amount of helmets you would like. We charge 3 € per helmet. 

Will there be food and beverages on the tour?
We do not serve either food or beverages on the tour, however you are more than welcome to bring your own with you, as long as you are able to bike. On our 3-hour tour we usually make a stop at a local food market, where you can try a big variety of foods and beverages.  


Are children allowed on the tour?
No. The tours are not suitable for children or people with poor health.

What if it rains?
In case of light rain, we will still have the tours. We will provide rain-ponchos to you before the tour. If it is more severe rain, it is up to the guide to decide if the tour runs or not. If we have not contacted you beforehand, please meet up at the starting point regardless of the weather conditions. In case of a cancellation, you will be given a refund or have the option of joining another day for a similar tour. 



What kind of bike will we ride on the tour?
For the tour, we provide comfortable easy-to-handle city bikes.
Booking

Do I have to book in advance?
Yes, all tours must be booked in advance. You can either choose to pay at the time of your booking or wait with payment until before the start of the tour. We only accept cash payments if paying just before the tour so please have the cash ready. 

What is your cancellation policy?
Cancellations requested at least 7 days in advance of the scheduled departure are refunded in full. Cancellations requested between 3 and 6 days in advance of the scheduled departure are refunded 50 percent. Cancellations requested within 2 days of the scheduled departure are not refunded. All cancellation requests must be submitted in writing to [email protected] 


Which payment methods do you accept?
We accept all major international credit cards such as Visa, MasterCard, American Express, Diners Club, Discover, JCB and more.